essays
Forward Deployed HospitalityUnderstand People to Win in an AI WorldAs AI makes building cheaper, the advantage shifts to sensing what people need, translating it into a precise spec, and judging whether the result actually helps.
How to Crash a WeddingAdd Value or Stay HomeA practical, mostly tongue-in-cheek guide to showing up where the music, dancing, and love are already happening.
Why Stripe's Culture WinsCustomer Obsession, Urgency, and Writing as a SuperpowerA 2021 deep dive into the cultural ingredients that helped Stripe build high-quality financial infrastructure at uncommon speed.
Service by the SensesHow To Scale Unreasonable HospitalityA practical operating system for turning sensory details, guest context, AI, and human judgment into unforgettable hospitality.